Following are the most common problems that you may face while using SmartTag and resolutions to them.
“Edit form” is not displaying the relevant tags
Please check the document library settings, and check if SmartTag is enabled and appropriate columns are configured. For further information please refer
- After all proper configuration still, document content is not getting scanned
Please ensure that you have IFIlter installed for the respective document, cross check the required terms in term store and Relevance and Word count setting.
- Command line utility is slow
Try increasing number of threads, also please use this utility whenever you have enough RAM available. We have successfully tested it for documents > 30 MB in size. Its able to Tag these documents in 3 Seconds scanning first 1000 words and Comparing
with 118 terms.
- Web server performance is slow
Please ensure that you are using a latest hardware and enough RAM.
- On any kind of exception, SmartTag logs those inside SharePoint ULS logs. Please check the server log files for further investigation.
If you are not able to find the your problem above please comment, we will try to reply/add solution to respective issue.